Crafting Exceptional Experiences
A journey with Karl D’Souza
I’ve been orchestrating digital symphonies for 25 years that resonate with audiences worldwide through groundbreaking ideas, disruptive concepts and visionary strategies.
Work with me and together we can push the boundaries of possibility and redefine the future of customer experiences with your organisation, its products and services, whether it’s in the digital space or real world.
What I’ve been working on
Banking & Fintech
The last six years with Boubyan, an Islamic bank on a journey of digital transformation towards perfection.
Aviation
A decade with the Emirates Group, creating innovative experiences for employees and customers.
What’s on my mind
The future of ATMs
The ATM industry is monopolised and needs a wake up call. My work with ATM design led to insights which led me to reimagine the ATM.
The 3D UX process
Discovery, design and delivery. An insight into my UX process and how it fits into development lifecycles wether its waterfall or agile.
My leadership style
Leadership in UX is about more than just overseeing a department—it's about advocating for a philosophy that places the user at the heart of all we do.